Have a question for us or need help with an order? Check our FAQs to see if your question is answered there. If not, our customer service team is here to support you throughout your shopping journey
STORE ADDRESS
55-57, Saad Zaghloul Street Ramel Station Office 03, 3rd Floor, Misr Insurance Mall Building, Alexandria, Egypt.
MINOUR Optics Canada, 3674 William Street, Vancouver, British Columbia, V5K 5E6.
HOTLINE
+778.288.0858
+201227607474
EMAIL US
SERVICE TIME
24-hour (Monday – Sunday)
We Would Love To Hear From You!
Do I need to create an account before ordering?
No, you don’t have to register before ordering. You can check out as a guest. However, creating an ANAeyewear account can save your preference and prescription information, which makes it easier for you to shop with ANA eyewear in the future.
How do I place my order?
To place your order, you only need to follow the next 3 steps: pick a frame, select your lenses, and check out.
How do I make changes to my order?
Please contact our customer service representative through email or live chat to make changes to your order, however, before lenses are prepared and edged to the frame.
Can I cancel my order?
Yes. You can cancel your order before it ships and before lenses are in the making process.
Can I return any of my purchases?
Yes. We accept returns on most purchases within 10 days of delivery, as long as the items are unused, in their original condition, and in original packaging. Custom or prescription items may not be eligible for return.
What kind of lenses do we provide?
We provide single vision, Flat Top Bifocal, and Freeform lenses with prescription and non-prescription eyeglasses, sunglasses and light-adaptive glasses.
Can I just buy lenses?
Yes. we do sell lenses alone however you need to contact customer service for arrangements.
Do you provide prescription sunglasses?
Yes. We carry both prescription and non-prescription sunglasses.
How can I read my prescription?
- Identify the values for your right and left eyes (OD and OS).
- Note the Sphere (SPH) value for each eye to understand nearsightedness or farsightedness.
- Check the Cylinder (CYL) and Axis values if you have astigmatism.
- Understand that a ‘+’ sign indicates farsightedness, while a ‘-‘ sign indicates nearsightedness.
- Pay attention to the pupillary distance (PD) to ensure correct lens positioning.
What is PD (pupillary distance)?
Your PD is the distance between your pupils in millimeter. We need PD to make a perfect frame for your eyewear order.
How to measure my PD?
You can do it yourself or have someone measure it for you by using a mirror and a ruler. Place a millimeter ruler directly under the center of your right or left pupil. Look straight ahead, and measure the distance from the center of your left pupil to your right pupil. Repeat for accuracy. Note that usually the PD is between 46 mm and 74 mm. Refer back to the PD measuring kit PDF
Can I buy the frames alone?
Yes. Just click “None prescription” options when you choose your lenses.
Can I put sunglass lenses I any frame I want?
Yes, we customize frames and lenses for you. Pick your frame first, then we can put sunglass lenses and light-adaptive lenses in your frame.
How can I know if the frame will fit me or not?
Select similar frame size to your old ones.
How do I pay?
We accept PayPal and major credit cards (VISA, MasterCard, AMEX, JCB …). Check with our customer service representative if you’re still not sure.
Do you accept insurance?
Yes. We can provide you with a detailed copy of invoice, so you may request reimbursement from your insurance company